Question 1

Are custom colors available for restroom signs?

Accepted Answer

Yes, custom colors are available for an additional charge. You can learn more about our restroom sign offerings by reading our

Question 2

Do you make your own signs, or buy from a wholesaler or importer?

Accepted Answer

We make all our own signs and labels at our plant in Chadwick, Illinois.

Question 3

Do you make custom signs?

Accepted Answer

Yes, we make them every day. You can use our custom sign generator, or contact a customer service rep for help at (800) 578-1245 or Sales@ComplianceSigns.com.

Question 4

How do I know which type of OSHA sign to use?

Accepted Answer

Visit our Help Me Choose page for explanations of OSHA headers, or learn more about OSHA standards here.

Question 5

Where can I find information on ANSI sign standards?

Accepted Answer

Visit our Help Me Choose page for explanations of ANSI headers, or learn more about ANSI standards here.

Question 6

How do I choose between ANSI and OSHA signs?

Accepted Answer

Visit our Help Me Choose page for explanations of ANSI and OSHA sign headers.

Question 7

How are your labels made?

Accepted Answer

Our labels are made from highest quality materials, printed with UV resistant eco-solvent ink, reinforced with a laminate layer that resists UV light, chemicals, abrasion and moisture. Read our Product Data Bulletins for more information.

Question 8

What thickness are your aluminum signs?

Accepted Answer

Our aluminum signs are made from .040” (1mm) material with a 3.0 mil printing layer and a clear laminate protective layer that resists UV light, chemicals, abrasion and moisture. Read our Product Data Bulletins for more information.

Question 9

Are your signs suitable for outdoor use?

Accepted Answer

Absolutely. Our aluminum and plastic signs - and even our labels - are recommended for indoor and outdoor business and industrial environments. Their approved service temperature range is from -40 F to +180 F. And all include a clear laminate protective layer that resists UV light, chemicals, abrasion and moisture. Learn more on our Read our Product Data Bulletins

Question 10

Do your signs and labels include a warranty?

Accepted Answer

Yes. All products are warranted by ComplianceSigns.com to be free of defects in material or workmanship, at the time of shipment. Defective products, subject to inspection by ComplianceSigns.com, will be replaced or repaired at no charge. Damage caused by accidents or improper use is the responsibility of the Buyer. This warranty is in lieu of any other warranty expressed or implied. Read full warranty information here.

Question 11

Where can I buy posts and hardware for your parking signs?

Accepted Answer

We now offer a variety of high-quality posts and mounting hardware, including economy and premium posts, sign bases and several fence-mounting options. Visit our Mounting Accessories page for all the details. If you decide to buy hardware somewhere else, we recommend using aluminum or stainless steel mounting bolts to avoid rust stains on your signs.

Question 12

Do you have front-adhesive labels to mount inside windows?

Accepted Answer

Yes, custom colors are available for an additional charge. You can learn more about our restroom sign offerings by reading our

Question 13

Are custom colors available for restroom signs?

Accepted Answer

Yes. Front-adhesive can be custom-ordered at no additional cost. Check out our Product Data Bulletins page for information on labels, and contact a customer service rep for help at (800) 578-1245 or Sales@ComplianceSigns.com.

Question 14

Are your labels sticky on the back?

Accepted Answer

Yes. All our labels use a clear, pressure sensitive, permanent acrylic adhesive with an easily removed backing. They are recommended for indoor and outdoor business and industrial environments and are suitable for service temperatures from -40 F to +180 F. You can learn more on our Product Data Bulletins page.

Question 15

Can I order Braille signs with custom text?

Accepted Answer

Absolutely. Our acrylic tactile signs include 1/32” tactile symbols and wording with English Grade 2 Braille. Optional Spanish with full-character-set Braille is also available. All our tactile signs are designed to meet federal ADA / ADAAG guidelines for content, symbol design, Braille translation and gloss and color contrast levels. For help with custom text or signs, please contact a customer service rep at (800) 578-1245 or Sales@ComplianceSigns.com.

Question 16

Can I download or buy your sign graphics or symbols?

Accepted Answer

We would be glad to work with your company as a supplier of top quality signs, labels and related products. We occasionally receive requests for graphic files of our signs and / or symbols. If you are interested in using images of our signs or symbols, please review our Product and Symbol Graphics Requests sheet (pdf) for information.

Question 17

Do you offer volume pricing or discounts?

Accepted Answer

Yes, we give volume discounts when you purchase as few as 10 IDENTICAL signs or labels . Discounts range from 5% to 30%, depending on the type and quantity of signs or labels you order. You'll see a Volume Purchase Discountstable on the product page where you select the quantity you want to order. Your discounted price will be shown at right on the shopping cart page.

Question 18

What is your FAX number?

Accepted Answer

(800) 578-1246

Question 19

Do you take purchase orders?

Accepted Answer

Yes. We offer Open Account terms of Net 10 days (some exceptions apply), subject to submittal of references. To expedite your first order while we establish your open account status, please include payment with your order.

Question 20

Do you charge sales tax?

Accepted Answer

Beginning in 2018, many states began requiring state sales tax collection from Internet sellers, so we now collect sales tax on orders from most states, unless a non-profit or re-sale certificate is noted with your order. See the full list of states we collect sales tax for on our Terms and Conditions page

Question 21

How do I set up an account with ComplianceSigns?

Accepted Answer

To get started, call Customer Service at (800) 578-1245or email Sales@ComplianceSigns.com. We offer Open Account terms of Net 10 days (some exceptions apply), subject to submittal of references. To expedite your first order while we establish your open account status, please include payment with your order. Read more here.

Question 22

Is there an additional charge for credit card payments?

Accepted Answer

No, there’s no additional charge for credit card payments. We currently accept Visa, MasterCard, AMEX, and Discover. Payments can be made by credit card via our online shopping cart service, telephone order, email, or fax.

Question 23

I need your W-9 taxpayer identification form. Where can I find it?

Accepted Answer

You can view and print a copy of our W-9 form here.

Question 24

Do you have a GSA contract?

Accepted Answer

No, we no longer have a GSA contract, but we provide our standard low pricing to government entities

Question 25

How do I request a quote?

Accepted Answer

Most signs and labels can be priced directly from our website, even custom designs. But if you’d like some help, just contact our office to discuss requirements and to obtain a custom sign quote. Call (800) 578-1245or email Sales@ComplianceSigns.com.

Question 26

How long does it take for a custom order?

Accepted Answer

Most custom orders are shipped in 1-3 days, depending on the quantity and materials you choose, and you can order directly from our website. We’ll contact you if the quantity of your order might cause delays. If your custom order is especially urgent, we strongly recommend contacting us directly so we can expedite shipping.

Question 27

How do I track my order?

Accepted Answer

Go to our Order Status page and enter your order number and ZIP code. For your convenience, an Order Status link is at the top of every page.

Question 28

How long before I get my order?

Accepted Answer

Orders are processed in the order they are received and shipped as soon as possible upon verification and approval of payment. As of mid-June, 2020, we are experiencing longer than-usual lead-times on some items. Please contact us with questions related to specific items or your order fulfillment. We make every effort to process and ship expedited orders the same day. Processing and shipping times don’t include non-business days (i.e., Saturdays, Sundays, & holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite shipping. Typical order processing and delivery times vary from 7-14 business days from receipt of order. Shipping and delivery times : Standard: 7-14 business days from receipt of order (Cost: $9 or less)

Question 29

Do you accept International orders?

Accepted Answer

Yes. We take orders and ship to many areas outide the continental U.S. Shipping to these areas requires additional fees. INTERNATIONAL ORDER INFORMATION:All pricing is in US Dollars.Credit Card Payments will be accepted. Purchase orders will not be accepted without prior approval.Fixed shipping rates apply to US shipments only.International shipping will be charged at the time of shipping + $3 handling fee.Contact our office with any questions or clarification needs.

Question 30

How much will it cost to ship my order?

Accepted Answer

That depends on your shipping method and location. Effective 04/19/2021:STANDARD shipping rates for ground service are:$7.50 for orders totaling less than $15  
    $9.50 for orders totaling from $15 to $29.99   
    $14.00 for orders totaling $30 to $59.99   
    $16.00 for orders totaling $60 to $119.99   
    $21.50 for orders totaling $120 to $199.99   
    $31.50 for orders totaling $200.00 or more 
    TWO-DAY shipping (2nd Day) is available for:
    $29.00 for orders totaling less than $100.00  
    $59.50 for orders totaling $100.00 to $199.99   
    $99.50 for orders totaling $200.00 or more   
    OVERNIGHT shipping (Next Day) is available for:
    $64.00 for orders totaling less than $100.00
    $115.00 for orders totaling $100.00 to $199.99
    $178.00 for orders totaling $200.00 or more
    Use your own shipping account : $3.00 verification fee per order.

Question 31

How long does shipping take?

Accepted Answer

Processing and shipping times don’t include non-business days (i.e., Saturdays, Sundays, & holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite shipping. Typical order processing and delivery times vary from 7-14 business days from receipt of order.

Question 32

Can I use my own shipping account?

Accepted Answer

Yes. Just click that option as you place your order and enter the account information when asked. There will be a $3.00 verification fee.

Question 33

Does Saturday count as a shipping day?

Accepted Answer

No, shipping times don’t include non-business days (i.e., Saturdays, Sundays, & holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite shipping.

Question 34

I need my order shipped to a different location than my billing address. Do I need to call you to set this up?

Accepted Answer

Not at all. Just complete the separate Shipping Address section during the checkout process.

Question 35

Can you ship to a P.O. Box?

Accepted Answer

No, we use shipping services that require a physical address.

Question 36

Do you ship outside the U.S.?

Accepted Answer

Yes. Shipping to these areas requires additional fees. Please visit our Shipping & Returns page for more information on international orders.

Question 37

Does it cost extra to ship to Canada, Puerto Rico, Alaska or Hawaii?

Accepted Answer

Yes. Shipping to these areas, and anywhere else outside the continental U.S., requires additional fees. Contact customer service for a quote at (800) 578-1245 or Sales@ComplianceSigns.com.

Question 38

Can I exchange my signs for a different color?

Accepted Answer

We want you to be totally satisfied with your new signs, so if you have any issues with your order, please contact us so we can correct the problem. If you need to make a change to your order after you’ve received it, contact us to authorize a return or exchange. Read our full return / exchange policy here. Contact customer service at (800) 578-1245 or Sales@ComplianceSigns.com.

Question 39

Do your signs and labels include a warranty?

Accepted Answer

Yes. All products are warranted by ComplianceSigns.com to be free of defects in material or workmanship at the time of shipment. Defective products, subject to inspection by ComplianceSigns.com, will be replaced or repaired at no charge. Damage caused by accidents or improper use is the responsibility of the Buyer. This warranty is in lieu of any other warranty expressed or implied. Read full warranty information here.

Question 40

What should I do if an inspector says the sign/label I purchased from ComplianceSigns.com is incorrect?

Accepted Answer

If this happens, contact our Customer Service team immediately at 800-578-1245. Please have the inspector's contact information and his / her reason for the failed inspection, so that we can properly follow up and make sure you receive the RIGHT SIGN.

RIGHT SIGN Guarantee:We take extreme measures to make sure our standard signs and labels are compliant with state and federal guidelines. However, it is possible an individual inspector may differ in his/her interpretation of compliancy when evaluating your sign or label. For example, you may order a WARNING sign believing it is compliant and an inspector may tell you it should say DANGER instead.
    
    We attempt to follow up with the inspector to verify why he or she believes your sign does not meet their particular standard and determine how we can help resolve the situation. If a new sign is needed, we will stand by you with a full refund toward the purchase of a corrected sign/label.
    
    (This Guarantee is good within six months of purchase and does not apply to custom signs, or signs purchased prior to a change in rules/regulations/statutes.)

Question 41

Is my online order secure?

Accepted Answer

The ComplianceSigns.com site offers secure credit card payment through Authorize.net, a premier commerce processing service. All your private data is secured using 128-bit encryption, which safely encrypts the data before sending it to us. Only authorized employees are granted access to personally identifiable information, and the computers/servers where we store personally identifiable information are kept in a secure environment

Question 42

Will you sell my information to a SPAM list?

Accepted Answer

No. We won’t sell, share or rent your information to others for purposes of solicitation, so you don’t have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with ComplianceSigns.com. We also won’t call you unless there is a problem with your order. ComplianceSigns.com reserves the right to use customer contact information for the purpose of providing customers with company information.

ComplianceSigns: Help Center - FAQs

Contact us: Monday - Friday

Call us

Email us

Fax us